avoid doing business with dell

[rone]

A friend had his credit card number stolen after a site he used was cracked. His bank rep told him that two of the charges had gone through because, even though they'd received "Confiscate card: stolen" notifications, they nonetheless ran the charges through. One of them was dell.com. The rep went on to say that Dell is the king of credit card fraud — they do no address checking or any sort of verification. He also said that nearly every card he dealt with in November had Dell charges.

Comments

[tongodeon.livejournal.com]

I once bought a shady Dell laptop from CraigsList. I became suspicious and verified through Dell that it had been purchased with a stolen credit card number. (In supremely coincidental karma, the stolen credit card of the woman who had hired me at Tippett Studio and got me my first job in the biz.)

I turned in the thieves who were persuaded by the detectives to return my money to me, so I didn't lose anything. When I called Dell to determine where to return the laptop, they were baffled. They didn't know how to handle the question. Apparently nobody had ever recovered a laptop purchased with a stolen credit card - and there was no procedure in place for where it should go.

There was also no procedure in place to reward the honest person who ratted on the credit card thieves, delivering them to Dell and returning the expensive merchandise which had been stolen from Dell. Without this service they wouldn't have gotten their laptop back and the card company wouldn't have thieves to prosecute. I didn't even get a "thank you". Screw Dell. Next time I'm extorting hush money from the thieves and keeping the laptop.