avoid doing business with dell

[rone]

A friend had his credit card number stolen after a site he used was cracked. His bank rep told him that two of the charges had gone through because, even though they'd received "Confiscate card: stolen" notifications, they nonetheless ran the charges through. One of them was dell.com. The rep went on to say that Dell is the king of credit card fraud — they do no address checking or any sort of verification. He also said that nearly every card he dealt with in November had Dell charges.

Comments

[ikkyu2.livejournal.com]

The card-issuing bank, of course, is blameless to let the charges pass through after it is aware that the card has been reported stolen. This is clearly all Dell's fault.

[vspope.livejournal.com]

I'm in the market for another computer, actually, but I'm at a stage where I'm not entirely sure what I want yet. I'm replacing my old Packard Bell P-133, but I don't need l33t specs to do what I want to with the replacement (games, internet, emulators, messing around).

Part of me says that my current Athlon 1300 is good enough, and that I should pick up a used machine for dirt cheap with similar or slightly lesser specs. Or I can go to the local shop where I bought my current PC and throw a list of parts at them, and they'll hack together a newer one and let me make my Athlon the backup. Or I could track down a laptop... though I'm leaning rather new than used for that, just to get a decent battery, and if not Dell I'm not sure who to go with.

[samantha2074.livejournal.com]

Bummer! I've been happy with Dell in the past. OTOH, the last time I ordered something from them was over three years ago, and a lot can change in that time.

[tongodeon.livejournal.com]

I once bought a shady Dell laptop from CraigsList. I became suspicious and verified through Dell that it had been purchased with a stolen credit card number. (In supremely coincidental karma, the stolen credit card of the woman who had hired me at Tippett Studio and got me my first job in the biz.)

I turned in the thieves who were persuaded by the detectives to return my money to me, so I didn't lose anything. When I called Dell to determine where to return the laptop, they were baffled. They didn't know how to handle the question. Apparently nobody had ever recovered a laptop purchased with a stolen credit card - and there was no procedure in place for where it should go.

There was also no procedure in place to reward the honest person who ratted on the credit card thieves, delivering them to Dell and returning the expensive merchandise which had been stolen from Dell. Without this service they wouldn't have gotten their laptop back and the card company wouldn't have thieves to prosecute. I didn't even get a "thank you". Screw Dell. Next time I'm extorting hush money from the thieves and keeping the laptop.

[sunburn.livejournal.com]

Makes me feel better about the ass-pain they made it when I ordered a PC from MidWest Micro (now called Global Computer, but my dad and I have bought 4-5 machines from MidWest Micro, though the last, this one I'm on and the Athlon 1300 I'm talking about, technically was built by Global Computer)-- I wanted them to ship it to my workplace, and they made me get my workplace listed on my credit-card, something I had to do through my bank. Sounds simple, I suppose, but at the time I didn't think much of it.