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[personal profile] rone

At a bit past midnight, i was notified that one of the ERP database servers was down. Turns out one of the DBAs decided to reboot it without notifying the Unix team... fine, whatever. Oops, it didn't come back all the way up; one of the filesystems is missing in action. All of the drives are visible, but the volume manager metadevice won't mount or fsck or nuthin'. So i asks the DBAs, "Do youse needs this now, or can it sit until daylight?" And, of course, they needs it now. Well, fine, call the VAR's NOC and have them ring us up Sun tech support. Uh, we've only got bronze support, which means tech support during business hours only. Fine, that's normal, i want an uplift. Uh, Sun doesn't wanna do an uplift. At this point, it's about 01:30 and i'm becoming very, very cranky because i tried to get a hold of my boss and failed on all attempts. Then i realize, hey, why the hell is this box so consarned important, anyway? If they rebooted it at their whim, it's not a production box, and if it's not a production box, why the fuck am i playing whack-a-mole with Sun support in the wee hours of the morning? So at 02:30 i give up and tell the DBAs, "We deal with this in the morning. Cope."

At 07:00, one of the financial people calls me with a complaint about network connectivity. Even in my impoverished mental state, i can figure out that a network problem necessarily requires the intervention of a... NETWORK PERSON. I suggest he call the network guy on the East Coast, as it is 10:00 and the odds that he is awake and functioning are much greater than for the West Coast guys. I then take my sodden self to my car and drive to the train station... except there is one hell of a traffic jam on the way there. Well, fuck this. I go home, i shower, i put in the service call and have someone else deal with it, i have some beef stew and some coffee. And now i sit here, wired yet comatose, too tired to be cranky. I oughta go to fuckin' bed, is what i oughta fuckin' do.

Date: 2003-09-29 12:48 pm (UTC)
ext_8707: Taken in front of Carnegie Hall (quiet)
From: [identity profile] ronebofh.livejournal.com
It was pretty bad for a while, but it's been so good lately that the occasional blowup really irritates me. 3 years ago, it was just part of the job.

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entombed in the shrine of zeroes and ones

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