rone | oh dear, that won't look good on his résumé

It's always comical when a sysadmin in the Real Sysadmin group, as opposed to us fakey-fake sysadmins in the NOC, openly admits that email notifications of ticket updates that we file are "basically ignored" and that "no one on the SA team has ever paid attention to them," and that instead we should file JIRA tickets for any issues that require their investigation. And then it's doubly hilarious when his boss follows up with, "[Our move to JIRA] is not a widely communicated change, so it's not expected that you or anyone outside the SA team would know this."