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entombed in the shrine of zeroes and ones ([personal profile] rone) wrote2006-04-05 02:59 pm
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the honeymoon is over, the new car smell has faded

My Mac experience has quickly turned to shit.

  • The M$ Office updater downloaded a huge update and then failed to install it.  I tried again and the result was the same.  Also, the file was nowhere to be found.  I ended up downloading and installing it manually.
  • The OS X 10.4.6 update downloaded and failed about a quarter through the installation.  The file was nowhere to be found even though the failure message claimed i could locate it in the Finder.  I tried the updater again and now it hangs during "Checking for updates...", with the progress bar about 25% full.  I downloaded the update manually, but when it says "Select a volume for installation", my hard drive never appears.  It's just blank.
  • I downloaded and installed the latest iPod update.  After a reboot, iTunes ran fine.  After another reboot, iTunes crashed when i ran it, and when i reopened it, it ate my library.
Needless to say, none of this ever happened to me on Windows.  So if any of you Macheads have any tips for dealing with getting the OS update to work, that would be swell.

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[identity profile] ronebofh.livejournal.com 2006-04-06 06:01 pm (UTC)(link)
Sadly, i specifically asked for a Mac laptop when i signed on at ProTrade two months ago. It would not be well received if i chucked it, especially because my laptop impelled two of our execs to get their own Macs (which support now falls by default to me).

Hmm, and the execs have MacBook Pros... i wonder if they'll want to install Boot Camp. That should be good for a laugh.

[identity profile] ltempt.livejournal.com 2006-04-07 02:44 am (UTC)(link)
I've just been sorely disappointed with the Mac experience. The ethernet problems were just great, with Apple stating that Cisco switches were not supported and suggesting I would only get support if I bought some bloody Belkin POS or some such from the Apple store. Being told that 20 minutes battery life is "perfectly normal" for an 11 month old Powerbook (threatened legal action, they immediately caved and ponied up a new one).

Still, I wish I had a video of taking the craptop into the service centre. When I opened it and the wallpaper happily announced "My real computer runs Solaris", I got a dose of abuse for "not getting it".

Hey, I just expect an $AUD3000 purchase to be solid and reliable for the first 12 months, and if something goes wrong I expect arse-kissing service. Even Dell offers better support, and their Indian call centre has a better grasp of my language.
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